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Archives: February 2010

Most Simple Deals Work

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On a slightly tangential note for us solution sellers, I came across an interview with a Swiss chap that founded a hotel chain. A quarter of a century later, the firm has 50 hotels throughout S Africa.

Always interested in company founders, the most striking thing disclosed for me was how it all started,

“It was a very simple deal,” he remembers. “Most deals that are simple work.”

Even now I can look at a proposal for something ‘new’ and be staggered at how tricky it is to grasp first-time-round. Over-complication is a killer.

Although we may not be trying to buy a half-built hotel ourselves, the ownership structure (a cash/sweat-equity split) and simple target (1,000 rooms in five years) seem on the surface remarkably straightforward and equally applicable to many a fresh solution proposal.

Who has what responsibility, and what is the target for acceptance?

[As an aside, it is interesting also to note that Hans Enderle grew his young chain with a cost leadership strategic focus, in part it appears, by taking advantage of his competitors failure to fully exploit what they believed to be their differentiated offer, with a telling line stating how he removed 'unprofitable fripperies' from his hotels.]

Prepare A Closing Vigil

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Your deadline is Friday. It’s the end of the month, quarter, year. Everything is in place. You’ve been promised the deal, signatures, purchase order, deposit. Zero hour looms and Bang. One small thing is amiss. The person who can fix it is back in on Monday. What’s the big deal, they ask…

It only happens once in a career, then you know what you must do in future.

A scenario unfolded where this could have happened with a piece of business I was involved with just this last month-end.

The potential stumbling blocks featured an approval process that touched two separate computer systems as well as, we uncovered, a dozen different individuals.

Despite assurances that everything was in order, we made sure one of us still travelled three hours to be in situ. A desk was provided so that he may work in between being on hand. This was all especially pertinent as we realised that if we missed this window, the next would be at the earliest a tear-inducing three months hence.

Of course, the inescapable roadblock ensued. Not just one though. Three. On three separate occasions, a piece of info was either not considered quite right, or was asked for completely afresh. Thankfully, the whole team was on hand to email the necessary, as well as the person on-site being able to physically chase the approval and info trail around the building.

Experience then tells you to be there, whenever you can, for the big ones going down to the wire, especially when you’re exchanging rings for the first time.

Picture Your Prospects

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I got a terrific wine rack, made from the staves of a Steenberg Merlot barrel by a Cape Town oak artisan. He spends most weekends in various shopping centres standing with a display of his craft. As I saw with my own eyes, his wares are a chic magnet.

Yet when two women wanted to take photos I realised there was a sales trick going begging.

The first hesitantly asked for permission to take a photo (of his hammock). The second was a touch more upfront, but still laboured to take a pic of an oak-framed mirror.

In both cases he was asked. Why wasn’t there a sign saying please take photos to show at home?

Hammock lady took a second, and for it, he actually stood in the pic and smiled! Unbelievable. Why he isn’t taking these photos for his prospects, with them next to or using his products, is criminal. And imagine if he offered it up as an idea himself. He’d then offer to email it on, so gain their address to follow-up with. What a pleasure. Sales would surely soar.

In the retail environment, this is clearly a winner, and so seldom deployed it hurts.

Yet I sense it also has a role in b2b solution sales. For a long time now I’ve taken to using on the spur of the moment video ‘interviews’ that support my cause (even better when they involve your prospect’s customers by the way). So why not where you can have a bank of useful piccies of your prospects using your products, to cunningly insert into proposals, slides and the like?

TMI Over-rides Helpfulness

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I was in an informal first-meet the other day. It lasted around half-an-hour in a coffee shop that offered that wonderful Zumex-enabled fresh orange juice I’m so fond of.

The chap the ‘other side’ of the table was interested in one specific project, for which we had a neat one-page summary pdf we could send through (that we’d earlier crafted for a previous, yet fortunately very similar, request).  He asked for this alone, and despite knowledge of a wealth of further documentation available from us, specifically stated that it would be enough to go in before we spoke again.

So what would you have sent?

I was firmly on the side of sending the 1-pager as agreed and following up. My painful findings are that it is more often the case that too much, rather than too little, info curtails your plans.

I had quite a job persuading the person responsible for sending that this was the reality. It struck me that there really is a prevailing view among those with no sales experience that it is always best to send through as much as you can. The belief persisting that this shows you being ‘helpful’ is a giant misnomer.

Where did this come from? Isn’t it time to change the world, one tiny step at a time…?

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